Correspondence
Every message, against the record it concerns.
Email, SMS, secure messaging and generated letters — logged, templated and audited.
A large part of regulatory work is correspondence. Much of it is never recorded in full. A telephone call goes unnoted. A decision stays in one person's mailbox. GovCore records correspondence against the matter it concerns.
01One history
One correspondence history per matter
GovCore records emails, letters, telephone calls, tasks, reminders and notes against the record they concern, with counts and quick access. The history of a matter is in one place.
02Email & SMS
Email and SMS with delivery tracking
Email and SMS with delivery and status tracking. Whether a notice reached a licensee is a matter of record, not an assumption.
03Secure messaging
Secure messaging within the platform
Staff correspond with applicants and licensees inside GovCore, not by personal email. The exchange stays on the record.
04Campaigns
Bulk communication to a defined audience
Build, schedule and send a message to an audience that you define from your own data: a licence class, a renewal cohort, a region. You export no contact list.
05Templates
Templates with variable substitution
Message and letter templates with variable substitution, and standard responses for common replies. Staff do not retype a standard paragraph. The wording stays consistent across the programme.
06Letters
Letters and notices on your letterhead
GovCore generates letters, notices, certificates and correspondence from templates as PDF or Word documents. It applies your own letterhead and language.
07Audit
A full audit of outbound correspondence
GovCore audits outbound email in full. What went out, when, and to whom stays answerable after those staff leave.
The rest of the platform
Licensing & renewals
Guided applications, assessment, issuance and renewal on one record.
Read moreCompliance & education
The system enforces continuing-education rules, delivers examinations, and tracks certification currency.
Read moreComplaints & enforcement
Intake, investigation, response and decision — one case, one record, one history.
Read moreBoard & committee
Committees, members, meetings and materials held in the system of record.
Read morePublic & licensee portals
Verification, applications, renewals, payments and records requests, without a call to your office.
Read morePayments & revenue
Integrated payments in both the staff workspace and the public portals.
Read moreReporting & insight
Report builders, dashboards and exports over live regulatory data.
Read moreAI for regulators
Assistance, triage and drafting: governed, auditable, and enabled only where the agency chooses.
Read moreConfiguration & integration
An agency defines record types, forms, views, workflow and navigation as configuration.
Read moreSecurity & compliance
Controls mapped to NIST SP 800-53, cryptography designed to FIPS 140-3 on validated modules, and data residency in the United States and Canada.
Read moreDemonstrations
See the platform against your own requirements.
We provide demonstrations to government agencies at no cost. They create no obligation. We work through your own licence types, workflows and reporting requirements, not a generic configuration.