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An engagement manager reviews every request and replies by email. Seven short steps. We keep a draft of your answers until you submit.

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Step 1 of 7: How we reach you

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The engagement manager replies here.

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Brief overview

One or two sentences. The detail comes in a later step.

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Who does this affect?

Can staff sign in and use the system?

YesWith problemsNo

Can licensees sign in and use the public portal?

YesWith problemsNo

Is a statutory or published deadline at risk?

For example: a renewal deadline, a board meeting, or a report date.

YesNoNot sure

Do you suspect an exposure of confidential data?

If yes, we treat the request as critical and respond first.

YesNo

Do you have a workaround?

YesNo

What do you need?

Report a faultAsk a questionRequest a change or a service

Which environment?

Which browser?

Which device?

How many people does this affect?

When did it happen? — optional

An approximate time helps us find the event in the logs.

What did you do, what did you expect, and what happened instead? Include the exact text of any error message.

Describe the result you want. If any result that removes the problem is acceptable, continue to the next step.

Attachments — optional

Screenshots, PDF, logs, CSV, HAR, JSON, DOCX or XLSX. At most 5 files, 8 MB each, 20 MB in total. We keep a draft of your answers while you work. Attachments are not part of the draft until you submit.

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